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Research Article |

Training or Desactivación? Measuring Training Effectiveness Evidence from Ethiopian Ministry of Revenues

If employees of the tax office receive inadequate training to fill knowledge and skill gaps, it will have a serious of negative impact on revenue collection. As a result, in addition to assessing the potential benefits and difficulties of the training, the tax office should be provide the training by identifying the gaps in knowledge, attitudes and skills among the employees of the tax office. This study attempts to investigate the effectiveness of the training provided by the Ministry of Revenues Training Center as well as to identify the gaps seen in the training and to indicate the solutions to solve them. The research was done through three Training Effectiveness (TREF) measures including satisfaction, learning performance, and behavioral change measures. Data were collected from employees who took training in 2021 through structured questioners and it was analyzed using structural equation modeling (SEM), confirmatory factor analysis (CFA). The study suggests that the were not given enough time to impart the necessary knowledge and skills; consequently, the institution ought to devote sufficient time and the training center must ensure that the training documents and modules it ought to be prepared in a way that can be utilized for trainees working after the preparation and the training place must be clear and contented. The TREF developed in this study can be utilized as a tool to evaluate the effectiveness of private and public sector training programs.

Training Effectiveness, Reaction, Learning, Behavior, Structural Equation Modeling, CFA

APA Style

Kassaw, M. M. (2024). Training or Desactivación? Measuring Training Effectiveness Evidence from Ethiopian Ministry of Revenues. Humanities and Social Sciences, 12(1), 1-12.

ACS Style

Kassaw, M. M. Training or Desactivación? Measuring Training Effectiveness Evidence from Ethiopian Ministry of Revenues. Humanit. Soc. Sci. 2024, 12(1), 1-12. doi: 10.11648/j.hss.20241201.11

AMA Style

Kassaw MM. Training or Desactivación? Measuring Training Effectiveness Evidence from Ethiopian Ministry of Revenues. Humanit Soc Sci. 2024;12(1):1-12. doi: 10.11648/j.hss.20241201.11

Copyright © 2023 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License ( which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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